Online Banking

Online banking help and support

Make the most of online banking

Make the most of online banking

We've created helpful resources to guide you through some of the main features and functionality.


Top 5 FAQs

Top 5 FAQs

How do I register for Online Banking?

I need help with my Secure Key

Can I Log on without my Secure Key?

I've got a question about Mobile banking

View all FAQs

Get help with your Secure Key

Log on to online banking



How to guides

How to guides

My accounts and statements

Global View and Global Transfers

Linking my accounts

Viewing transactions

Online statements

Finding your IBAN number

My messages

Contacting HSBC

Transactions and payments

Payments and transfers

Quick Move Money

Creating a new standing order

View and amend standing orders

View and cancel Direct Debits

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Take a tour

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Discover the main features of our new online banking service.

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HSBC Premier call:

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HSBC Advance call:

+44 1534 616 212

Global View and Global Transfers
  1. If you have linked accounts in other HSBC eligible countries these will be shown on the dashboard once you have logged in. Details on how to link a new country can be found here.
    linking my accounts
  2. Using the scroll bar you will be able to see the balances for these accounts.
    linking my accounts
  3. If you require further details you can click on a specific account, where you will have the option to 'log on' to this country.
    linking my accounts
  4. Global transfers now sits within Move money. Once you choose the account you would like to debit, you will then be asked to select the Credit account. Your Expat accounts will be displayed first, followed by any other eligible globally linked accounts you hold. If an account is not displaying please contact HSBC customer service in the country where the account is held.
    linking my accounts
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Linking my accounts
  1. When you first log on, you'll see both your local accounts and your linked international accounts in a panel on the left hand side.
    linking my accounts
  2. If you haven't yet added your HSBC accounts in other eligible countries to Global View select My banking, under Global View select the option to Link international accounts.
    linking my accounts
  3. Choose the country you'd like to add and follow the instructions on screen.
    linking my accounts
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Viewing transactions
  1. In the panel on the left hand side of the home page select the account you wish to see transactions for.
    viewing transactions
  2. You will be able to see all your transactions within the past 30 days.
    viewing transactions
  3. If you have not made any transactions within the last 30 days a red warning message will appear.
    viewing transactions
  4. If you are looking for an older transaction simply select Search in the account summary panel to find a transaction made within the past year.
    viewing transactions
  5. If you are looking for a transaction dating further back and you subscribed to online statements at the time of the transaction, you will find a record of the transaction here.
    viewing transactions
  6. Your online statements are stored for six years within Online Banking. To view or download an online statement, go to My banking, then under Documents select Statements.
    viewing transactions
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Online statements
  1. Three types of statements are available within online banking: Composite statements, Account Summary statements, and some accounts will also have the option for an Annual Interest Certificate.
    online statements
  2. Statements are stored within Online Banking for a maximum period of 6 years from when you registered for Online Banking or registered to receive online statements.
    online statements
  3. To view or print one of your online statements, simply go to My banking, then under Documents select Statements.
    online statements
  4. If you are set up to receive Composite statements this will be the first option displayed in the Account drop down box, along with your individual customer number.
    online statements
  5. If you only hold one account with HSBC Expat you will not see the option for Composite statements, instead you will need to select the option where your customer number is shown twice.
    online statements
  6. Your Composite statement shows a summary of all your HSBC Expat accounts, balances and recent transactions including all investments that are linked to your sole and/or joint profile(s) on one statement. These are produced regardless of whether transactions have occurred or not.
    online statements
  7. If you wish to see a statement for a single current or historic account held with HSBC Expat, select the account number and two further statement types will become available.
    online statements
  8. Account Summary statements, are produced specifically for the account that is selected, and show all transactions relating to the selected account only. They will only be produced if you are signed up for Account Summary statements or if you have received Account Summary statements in the past.
    online statements
  9. Annual Interest Certificates, display the credit and debit interest applied to the selected account from 1 January to 31 December. They will only be produced on 31 December for interest bearing accounts, that where a debit has taken place within the last 12 months. These statements are only available from 2014 when this feature was introduced.
    online statements
  10. If you require an interest statement for a different period we can produce a Certificate of Interest upon request for a date period you advise. This will show any interest accrued, and can be requested via Secure Message in Online Banking.
    online statements

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Finding your IBAN number
  1. Select the account in the panel on the left hand side of the home page. You can return to the home page at any time by selecting the HSBC logo.
    finding your iban
  2. Select Details on the account summary panel to see your account IBAN number and bank identifier code - also known as the BIC code.
    finding your iban
  3. Alternatively, view one of your Online statements and you will find all the information here, including your account number.
    finding your iban
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My messages
  1. From time to time, we will use Online Banking to contact you with important information. If you've received a message from us, you'll see a red number appear next to the envelope in the bar at the top of the screen.
    my messages
  2. To view your messages, simply select the envelope and your messages will appear in a list.
    my messages
  3. Select the message you want to read.
    my messages
  4. When you have finished reading your message, you can reply, delete or leave the message in your inbox for future reference.
    my messages
  5. You can also send an enquiry to us by going to Contact HSBC, under Contact select Send a secure message.
    my messages
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Contacting HSBC
  1. Whether it's a general enquiry or something more specific, you'll find all the right numbers to call within the Contact HSBC menu, under Contact select How to contact us.
    contacting hsbc
  2. To find the number you need, just select the type of enquiry.
    contacting hsbc
  3. Alternatively, you can request a call from us. Simply go to Contact HSBC and under Contact select Have us contact you.
    contacting hsbc
  4. Select the option that best describes your query, and write a short message to us. When you're finished, just select Submit.
    contacting hsbc
  5. If you are an HSBC Premier customer and want to talk to your Relationship Manager in more detail you can also book an appointment. Within the Contact HSBC menu under Talk to an expert select the option to Book an appointment.
    contacting hsbc
  6. If you are looking for the details of your Relationship Manager these can be found by selecting Contact HSBC and under Contact select the option to Contact your Relationship Manager.
    contacting hsbc
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Payments and transfers
  1. From the home page select the account you're moving money from and select Move money on the account summary panel.
    payments transfers
  2. All of your saved payees are easy to find by selecting My payees, or select My accounts to make a payment to one of your linked international HSBC accounts you have added to Global View. To make a new payment select New payee.
    payments transfers
  3. If you are making a payment to a UK utility company or paying a UK credit card bill, there is list of payees you can choose from by selecting Payee lookup.
    payments transfers
  4. If you're making a new payment, choose the Country your payment is going to.
    payments transfers
  5. Now, enter the payee's bank identifier code and IBAN number. If you don't know the bank code, there is a search feature to assist you.
    payments transfers
  6. Enter the remaining payment details. Under Fees paid by you can select who the transfer fees will be charged to. Details of our transfer fees can be found here. Decide when you want to make the payment by selecting Now, Later or select Recurring to set up regular payments.
    payments transfers
  7. Once you have entered all payment details, press continue and you'll be shown all of the payment details to Verify.
    payments transfers
  8. If you're moving money from one currency into another, the exchange rate will be displayed on screen, before you Confirm you want to make the transaction.
  9. If you've set up a future payment, you can view, change or cancel your payments by selecting Future payments and standing orders from the menu on the left hand side.
    payments transfers
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Quick Move Money
  1. Quick Move Money is the fastest way to move money between your accounts in the same currency. The first time you make a payment to a new account you will need to generate a security code using your Secure Key. You can find Quick Move Money on the home page or by selecting the HSBC logo.
    quick move money
  2. On the Quick Move Money panel simply select the two accounts you would like to move money between.
    quick move money
  3. Enter the amount and select Transfer.
    quick move money
  4. A confirmation and reference number will show, confirming the transfer has been made.
    quick move money
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Creating a new standing order
  1. From the home page simply select Move money on the account summary panel.
    standing orders direct debits
  2. Select the sterling bank account from which you would like to set up a standing order. Please note that you can only set up a standing order from a sterling bank account to a payee in the UK.
    standing orders direct debits
  3. Select New payee, you can either choose to Enter details, or if you are making a payment to a UK utility company or paying a UK credit card bill, there is list of payees you can choose from by selecting Payee lookup.
    standing orders direct debits
  4. Choose the option to Create a new standing order and select Continue.
    standing orders direct debits
  5. Check all of the payment details are correct before you select Confirm.
    standing orders direct debits
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View and amend standing orders
  1. On the My banking menu select Future payments and standing orders.
    direct debits
  2. Here you can choose to amend or cancel a standing order.
    direct debits
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View and cancel Direct Debits
  1. On the My banking menu select Direct Debits.
    direct debits
  2. You can only cancel a Direct Debit via Online Banking. Any amends or new Direct debits are set up by the organisation or company you would like to pay.
    direct debits
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