How to log on help

How to log on to online banking

Logging on is easy...

At the top of any page, click the red 'Log on' button to go to our 'Log on to online banking' page. Enter your online banking username and click the red Log on button.

Now, answer your memorable question.

If you are using a Secure Key to log on, you will need to generate a six-digit security code.

If you don't have your Secure Key with you, then select the option to Log on without Secure Key. You will need to answer your memorable question and enter the specified characters from your online banking password.

Forgotten your log on details?

You chose your username, memorable question and Secure Key PIN when you registered for online banking.

Please call us on +44 1534 616 313 for Premier customers or +44 1534 616 212 for Advance customers. For security reasons, we'll ask you to confirm your 10-digit PBN and 6-digit Direct Banking PIN. So please have these details to hand when you call.

Need more help?

Please call us on +44 1534 616 313 for Premier customers or +44 1534 616 212 for Advance customers. A member of our team will be happy to help you today.

For security reasons, we'll ask you to confirm your 10-digit PBN and 6-digit Direct Banking PIN. So please have these details to hand when you call. If you don't have these to hand either today, we will need you to answer a set of personal question only known to you to establish you are who you say you are.