Staying safe online with HSBC Expat

Email scams and identity theft. Computer viruses and spyware.

Anyone who uses the internet should be aware of the potential risks - and how to avoid them.

In this section you can find out what we do to protect you, how to protect yourself and who to contact if you spot online fraud.

  • How we protect you
    Our online banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC Expat account.
  • Secure web browsing
    Discover how to download Trusteer Rapport software for more secure web browsing.
  • Report fraud
    You should contact us immediately if you suspect someone has used your account or credit card fraudulently. We have 24-hour international helplines for HSBC account fraud, HSBC credit card fraud and for non-HSBC customers to report suspicious activities linked to our name.

Recent scams and how to avoid them

  • Do not share your banking codes
    Fraudsters are increasingly calling people pretending to be Banks, Internet Providers (BT, Talk Talk etc), Police and other trusted organisations. Never share your Secure Key code with anyone. This code is for your personal use to input on the HSBC internet banking website or on the HSBC Mobile Banking App only and should never be divulged to anyone else.
  • Smishing (SMS Phishing)
    Be wary of suspicious text messages sent by fraudsters that look like they have come from your bank- to trick you into giving over your personal and financial information (by calling a number or clicking a link).
    It's important to remember:
    • HSBC will never ask you for your full PIN or password.
    • HSBC will never text you a link that takes you directly to our login page.
    • Fraudsters can use 'text spoofing' to deliberately falsify the telephone number to appear as 'HSBC' to seem like a genuine bank text.
    • Never share your security details with anyone else.
    • If you have suspicions regarding a text message from HSBC, call us on a known number (eg number on the back of your card) to check before acting on it.
  • Computer Takeover Scam (Remote Access Takeover)
    Members of the public are being warned of a new-style telephone scam in which fraudsters impersonate major companies and organisations to take over computers to steal money from online bank accounts.
    Criminals are using technology to take control of victims' computers from remote locations, after telephoning them and offering to help with a slow computer or internet connection. There has been a recent increase in reports of this type of scam.
    To avoid falling victim to this scam, you should:
    • be wary of unsolicited approaches by phone claiming to offer a refund.
    • avoid letting someone you do not know or trust have access to their computer, especially remotely.
    • never log onto your internet banking while someone else has access to your computer.

      Never disclose your:

    • Four digit card PIN to anyone, including the bank or police.
    • Your password or online banking codes (including activation code).
    • Personal details unless you are sure who you are talking to.
Secure Key

HSBC Secure Key

Throughout history, people have always looked for clever ways to protect their treasure. It's the same online. We take online security very seriously. HSBC Secure Key is another way to protect your personal treasure.

Find out more

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