Travelling abroad by yourself or with family can be a daunting experience. Especially when the destination is known to be high risk. As experts in expats we realise that you may have to do this more than most. This is why we have teamed up with red24™ to provide you with a specialist service, designed to make you feel safe wherever you travel. This service is available to all our HSBC Premier and HSBC Advance* customers and benefits the whole family.
Who are red24™?
red24™ are a team of global security experts and world risk analysts that are available 24/7, giving independent travel advice and assistance to our customers.
Should you encounter any difficulties during your trip, for example, stolen passports, language difficulties, major travel disruptions, natural disasters or terror threats, their dedicated security specialists are contactable around the clock.
How red24™ can help:
- they will make you aware of any specific risks that could affect you before you go on your trip by profiling you and your family
- by signing up to their SMS or email alerts you will receive an alert warning if a major security event takes place (such as an airport strike, a planned protest, a natural disaster or a terror incident)
- if you need security assistance and advice or an international rescue and response service, this is available free of charge to all
- international rescue and response is also available for HSBC Advance* customers at a discounted rate, this needs to be arranged directly with red24™.
Are you already an HSBC Premier or HSBC Advance customer?
Here is how to get in touch with red24™:
Visit the dedicated
pages on the red24™ website and register for the service with the details outlined in your HSBC welcome letter/email.
HSBC Premier customers +44 207 741 2064
HSBC Advance customers +44 207 741 2063
Don't have your red24™ username and password?
Call us to find out your details:
HSBC Premier customers call +44 1534 616 313
HSBC Advance customers call +44 1534 616 212
Learn more about red24™ and their security experts here
Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.
Terms and Conditions
Trouble viewing a PDF? Download the latest
red24™ Terms and Conditions (PDF)
*As of 12 May 2014, our HSBC Advance service is no longer available to new customers.
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