If you're an HSBC Expat Premier customer, you're automatically entitled to the security services provided by red24™ - an international team of risk management specialists who cover everything from travel safety and crisis support to identity theft and credit card fraud.
Add red24 to your travel essentials
red24 can send you a safety briefing tailored to your itinerary - so you're aware of the potential risks and how you might be able to avoid them. You'll also be given emergency contact details in case you have any problems while you're away. And if you find yourself in a high-risk situation, red24 will respond quickly with on-the-ground support which can include rescue and repatriation.
Peace of mind beyond travel security
As well as helping you feel safer when you travel, red24's services extend to other security risks such as identity theft, cyber crime and fraud. Their expert help includes advice on the steps you can take to protect yourself, your family and your finances, along with round-the-clock support if your personal security is compromised in any way.
How red24 can protect you
- Security advice - including email/SMS alerts about travel risks, a hotline to red24's security specialists, a mobile app and personalised website with information on your choice of destinations, including security hotspots and cultural considerations.
- Expert support - covers everything from risk assessments of ongoing threats and developing situations worldwide to the prevention and resolution of problems involving identity theft, cyber crime and lost or stolen passports.
- Emergency response - red24's global network of crisis management specialists can provide on-the-ground support in life-threatening situations such as kidnappings, terrorist attacks and extreme weather. This may include emergency evacuations.
Register for red24
The complimentary services provided by red24 are exclusive to HSBC Expat Premier customers and their families. All you have to do is register online using the details in the welcome letter or email you received when you started banking with us.
Register for red24™
If you don't have your welcome letter or email to hand, call us on +44 1534 616 613* and we'll give you the details you need to register for red24.
red24™ Terms and Conditions (PDF)
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*Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and to help us improve our service.
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