HSBC Expat | How We Protect You

From 24/7 account monitoring to encryption and password protection

We do everything we can to prevent online fraud and keep your personal information and your money safe.

Security guarantee

Our online banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC Expat account. So you won't be held liable for any transactions you haven't authorised. In most cases you will be able to reclaim any unauthorised transactions on your HSBC credit or debit card.

If you suspect you've been a victim of fraud you should report it immediately.

You can download a copy of our Online Banking Terms & Conditions here.

Global security network

To protect your account, we have a global network of security experts who work round the clock to identify threats and investigate suspicious activity. If we see something unusual that doesn't fit your banking profile, we'll try to stop the transaction being completed - and contact you to check if it's valid.

If we discover someone has used your account to make unauthorised payments or transfers, we'll take steps to limit the amount they take - minimising the impact on you. These steps include blocking transactions, suspending your account temporarily or closing your account and opening a new one.

Security technology

We use the most advanced security systems and software to protect your account from unauthorised use.

Log on security

Secure web browsing

HSBC Secure Key



Digital certificates

Card fraud protection

Reporting fraud

If you suspect that someone has used your account, card or personal details fraudulently, here are the numbers to call - and the steps you can take to minimise the impact on you and your credit record.

Call us now

Staying safe online

We're here to help protect your finances.

Find out more

Log on to online banking or register for our online services:

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