Mobile banking

Mobile Banking is a internet-based service that allows you to do your banking safely and conveniently while you are out and about using a mobile device.

Mobile Banking provides access to the most popular Internet Banking features and services including: viewing your account balances, looking up transactions, paying your UK bills, transferring funds and checking rates.

Mobile Banking is designed specifically for mobile devices, which means we use your phone's built-in features to provide a better experience. The information is also properly formatted for display on smart phones to ensure easy navigation.

To log on to HSBC Expat Mobile Banking, type www.expat.hsbc.com into the address bar and you will automatically be directed to a mobile version of our site if the mobile device that you are using is compatible. Unsupported devices can access the full site using the same web address (www.expat.hsbc.com).

Mobile Banking works on any type of internet connection. You should check with your service provider regarding the mobile data charges that apply.

There are no additional bank charges for using Mobile Banking. Your standard Internet Banking fees and charges still apply when using Mobile Banking (click here to read our Tariff of Charges).

Be aware that you may incur internet data charges and call costs from your mobile service provider. Alternatively, if you use Mobile Banking via a wireless connection you may incur costs from the internet service provider. To confirm these details contact your mobile service provider to enquire about your current data plan.

No. No additional applications are required. Access is browser based using our normal website address and you will automatically be directed to Mobile Banking if you access www.expat.hsbc.com using a supported device.

No. You don't need to register for HSBC Expat Mobile Banking. However, in order to use our Mobile Banking you must have registered for Internet Banking through your computer and have accepted the Internet Banking - Terms and Conditions.

After you have registered for Internet Banking, simply go to www.expat.hsbc.com using your mobile phone's web browser and use your existing log on details. Click here for a detailed tutorial on how to register.

Please use www.expat.hsbc.com on your mobile device to access HSBC Mobile Banking.

The following are available through Mobile Banking:

• View your balance and other account details such as interest accrued
• View your last 20 transactions (only limited details - for full details refer to your account statement)
• Transfer money between your accounts
• Pay existing billers using Bill Payment
• Foreign Exchange and Interest Rate enquiries

For services such as Telegraphic Transfer, change of personal details or opening new accounts and so on, you will still need to access Internet Banking using your computer at this time. For access to all other products and services we offer, visit our full site at www.expat.hsbc.com via your computer or tablet.

You can either select the quick link to the 'Full website' available at the bottom of Mobile Banking 'Home' page and then log on using the log on option in the full website (your mobile device should be able to deliver the content) or you can access www.expat.hsbc.com using your computer or tablet.

Only the pre-log on 'Home' page on Mobile Banking has a quick link to 'Full website'. You would have to log off Mobile Banking where you would then be directed to the pre-log on 'Home' page again, and from there, you may access the 'Full website' via a quick link.

Yes. You can access HSBC Mobile Banking anywhere you have an internet connection via your mobile handset. Please check with your mobile service provider for any other cost for accessing internet connection overseas.

No. At this time you will need to use your Internet Banking password to log on. However, activation of your Secure Key must be done by accessing your Internet Banking via a computer or tablet. Find out more about Secure Key .

Yes, and you must be a registered HSBC Expat Internet Banking user to use Mobile Banking.

No. This is because HSBC Mobile Banking shares the same security details, including username, memorable answer and password with your Internet Banking. If your Internet Banking account is cancelled, your corresponding security details will become invalid for HSBC Mobile Banking.

No. At this time you will only need your Internet Banking password to log on. Find out more about Secure Key .

UK bill payments via Mobile Banking are for 'pay now' only. To schedule a future or recurring transfer or bill payment you need to access Internet Banking using your computer or tablet.

Yes, but in order to use Mobile Banking UK Bill Payment, you must first set up your payee in Internet Banking via your computer or tablet.

No. To set up a new payee you need to access Internet Banking using your computer or tablet.

No. To change or delete a scheduled payment you need to access Internet Banking using your computer or tablet.

No. You will receive an error message if you do so and you would automatically be logged off from one of the devices.

HSBC strongly recommend that you use the default mobile phone browsers for optimal performance.

If non default browsers are used, the content and appearance of the Mobile Banking pages may be incomplete.

It is recommended that you access Internet Banking using a computer and select the 'Forgotten your password' link or please call us.

For security reasons, the Mobile Banking session will become inactive after 10 minutes of inactivity. You would then need to log on again.

Closing the phone internet browser or switching off the mobile phone may not close the HSBC Mobile Banking session properly. We strongly recommend you to click 'Log off' to properly close the Mobile Banking session.

Depending on your mobile device, some devices can only utilize one application at a time. If you accept a phone call or SMS whilst using Mobile Banking, your session may be timed out.

Mobile Banking is as safe as Internet Banking as it implements the same security measures as Internet Banking. They are:

• Dual Passwords. Enter the answer to your memorable question and three random digits from your password. (Secure Key is not yet available on HSBC Expat Mobile Banking).
• Encryption. Secure Sockets Layer (SSL) Encryption technology is used within your Mobile Banking session to encrypt your personal information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard level.
• Session Time-out. If you forget to log out, or your mobile remains inactive for a period of time during a session, then our systems automatically log you off.
• Security Guarantee. Your money is protected as long as you observe HSBC's Internet Banking terms and conditions, including maintaining the security of your access codes and passwords.

No, because Mobile Banking operates by sending a very small amount of information at a time to ensure the quickest possible mobile experience.

If you are unable to access the internet through your mobile phone you should contact your mobile phone provider or the manufacturer's technical support.

Make sure the internet connection (through Wi-Fi or mobile data) is available. If not available, please close the web browser and start again when the internet connection is available. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider.

HSBC Expat Mobile Banking works on most smartphones. All compatible mobile device platforms are listed below:

• Android 1.6 to 2.3.5
• Blackberry OS 5.0, 6.0 and 7.0
• iOS (Apple iPod and iPhone)
• Symbian 3
• Windows 7 mobile

If you get the above message, it is most likely that you have lost your connection to the internet. Try again to establish your connection, if the problem continues, please call us.

This may occur if you have previously visited Mobile Banking but chose to continue browsing the full website. Clear your browser's cookies, cache and history and close the browser, or restart your device. After doing so, the Mobile Banking page will be displayed again. If this is your first time accessing Mobile Banking, ensure your device is supported. Please refer to the question "What mobile devices can I use?".

You should clear your cache, history and cookies before typing in www.expat.hsbc.com again.