HSBC Safeguard


HSBC Safeguard

Here to protect you today, tomorrow
and for the future.

As many of our customers live, travel and work internationally, it's increasingly important to ensure your security - especially when it comes to your finances. That's why we're continuously putting in place new and better ways to protect your accounts - such as HSBC Safeguard.


What is HSBC Safeguard?

HSBC Safeguard is designed to allow us to better protect you and your accounts from fraud and financial crime. To do this we need to ensure that all the information we hold for you is correct, complete and up-to-date. Changes in regulations may also mean that we require some additional information which we have not previously asked you to provide.

Over the coming months we will:

  • Review all our customer accounts to check we have all the details we need.
  • Be in touch to confirm, update or request new information.

We will be in touch to explain what you need to do. You can also find out more about the HSBC Safeguard initiative and what information we are likely to request in our FAQs below.

If you've already received a request from us and have questions or need help, please call our dedicated team on +44 1534 616 305.

Calls may be monitored and/or recorded for security and service improvement purposes.

Secure Key

What is financial crime and why does it concern me?

Watch video
Hwo to help image

What do I need to know?

Find out more

How will I know if I need to update my information?

read more about if you need to update your information

Find out more

What information do I need to provide?

read more about what information you need to provide

Find out more

I usually bank through my Relationship Manager. What do I need to do?

read more about you need to do if you usual bank through your Relationship Manager

How will I know if I need to update my information?

You will receive a request from us, explaining the steps you need to take. If you have any concerns about the validity of the request please contact our Customer Service team on +44 1534 616 306.

Don't you already have all of this information?

We need to ensure that your information is accurate, up-to-date and complete. This may include details that you haven't provided before or weren't previously required.

Will this affect my everyday banking?

Once you've updated your details, the work to protect your account happens behind-the-scenes at HSBC Expat - so it won't change the way you bank with us.

What information do I need to provide?

You'll be required to provide your most up to date personal information. In most cases this will include a certified copy or original document verifying your residential address. For some of our customers we may also require a certified copy of your identification documentation.

I've been asked for identification. Which are suitable?

A certified copy of your current passport or national ID card is acceptable to confirm your identity. The copy must include your photograph, the document number, signature, date of birth, place of birth and expiry date. Multiple nationality citizens will need to provide copies of all passports.

What proof of address do you need?

We can accept a utility bill, non-HSBC Expat bank or credit card statement, or Government authority letter or a telephone bill (landline only). Unfortunately we cannot accept electronic bills.

If you have any more questions, you can call our dedicated team on +44 1534 616 306.

I usually bank through my relationship manager. What do I need to do?

You will receive a letter and/or email that will explain what you need to do. If you have any questions, your relationship manager will be able to help. Alternatively, you can call our dedicated team on +44 1534 616 306.

Why do you need information about my Source of Funds and Source of Wealth?

Regulatory and legal obligations require us to understand where funds are coming from and going to. This also helps us to protect you from fraud and financial crime.

What will happen if I don't provide this information?

If we don't receive your up-to-date information we may no longer be able to provide you with our services. If you are having trouble gathering the information, need more time or have any further questions, please let us know and we will do our best to help.

How will I know if I need to update my information?

You will receive a request from us, explaining the steps you need to take. If you have any concerns about the validity of the request please contact our Customer Service team on +44 1534 616 306.

Don't you already have all of this information?

We need to ensure that your information is accurate, up-to-date and complete. This may include details that you haven't provided before or weren't previously required.

Will this affect my everyday banking?

Once you've updated your details, the work to protect your account happens behind-the-scenes at HSBC Expat - so it won't change the way you bank with us.

What information do I need to provide?

You'll be required to provide your most up to date personal information. In most cases this will include a certified copy or original document verifying your residential address. For some of our customers we may also require a certified copy of your identification documentation.

I've been asked for identification. Which are suitable?

A certified copy of your current passport or national ID card is acceptable to confirm your identity. The copy must include your photograph, the document number, signature, date of birth, place of birth and expiry date. Multiple nationality citizens will need to provide copies of all passports.

What proof of address do you need?

We can accept a utility bill, non-HSBC Expat bank or credit card statement, or Government authority letter or a telephone bill (landline only). Unfortunately we cannot accept electronic bills.

If you have any more questions, you can call our dedicated team on +44 1534 616 306.

I usually bank through my relationship manager. What do I need to do?

You will receive a letter and/or email that will explain what you need to do. If you have any questions, your relationship manager will be able to help. Alternatively, you can call our dedicated team on +44 1534 616 306.

Why do you need information about my Source of Funds and Source of Wealth?

Regulatory and legal obligations require us to understand where funds are coming from and going to. This also helps us to protect you from fraud and financial crime.

What will happen if I don't provide this information?

If we don't receive your up-to-date information we may no longer be able to provide you with our services. If you are having trouble gathering the information, need more time or have any further questions, please let us know and we will do our best to help.

Frequently Asked Questions

About HSBC Safeguard

Why are you asking for all this information? Don't you already have it?

What has financial crime got to do with me?

Will this affect my everyday banking?

HSBC Safeguard and you

I've received a request for information from HSBC Expat. What do I need to do?

I haven't been contacted yet. What do I need to do?

What information do I need to provide?

Why do you need information about my Source of Funds and Source of Wealth?

I am a customer of HSBC in more than one country. Will I have to provide the same information to each country?

What will happen if I don't provide this information?

Documents and Certification

Who can certify my documents?

How do I certify my documents?

How can I send my documents to you?