Online Banking FAQ

Online banking FAQs

We're here 24/7, if you need further assistance.

General questions

How secure is Online Banking?

How do I know if I have a received a message from HSBC?

Why do some online banking pages not display correctly?

Why can't I log on to another HSBC entity's online banking, nor view my online statements?

What browsers and operating systems are supported?

My accounts, payments and transfers

Can I give my accounts nicknames?

What is Quick Move Money?

Which countries can I add to Global View?

How do I make a Global Transfer?

What are the charges for moving money online?

What are the daily cut-off times for transfer requests?

How long does a currency transfer take?

What are the transfer limits for online banking?

Access to online banking

I've lost my online banking log on details. What should I do?

My account is locked. What should I do?

Can I change my log on details?

What happens if I stop using Online Banking?

Need further assistance?

We're here to help 24/7

HSBC Premier call:

+44 1534 616 313

HSBC Advance call:

+44 1534 616 212