Reporting fraud to HSBC Expat

If you suspect that someone has used your account, card or personal details fraudulently, here are the numbers to call - and the steps you can take to minimise the impact on you and your credit record.

HSBC account fraud and lost or stolen cards

If you don't recognise a transaction on your HSBC Expat account, or if your HSBC debit card has been lost or stolen, call our International Contact Centre immediately on +44 1534 616 212.

If you're an HSBC Premier customer, call International Premier Direct on +44 1534 616 313.

To help us act fast, please have your 10-digit Personal Banking Number (PBN) and 6-digit Direct Banking PIN to hand - along with details of the transactions you don't recognise.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

HSBC credit card fraud

If your HSBC credit card has been lost or stolen - or you suspect that it has been used fraudulently - contact our 24 hour helpline immediately on +44 1442 422 929. If you're an HSBC Premier customer, call +44 1226 260 260. We'll cancel your card, issue a replacement and credit your account in full for any unauthorised transactions.

If you have an American Express card, call us on +44 1273 696 933.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

Non-HSBC customers

Do you suspect that an HSBC account has been opened in your name? Is HSBC listed on your credit report when you haven't applied to us for credit? Have you received an email or phone call claiming to be from HSBC? If you see anything suspicious linked to our name, please call us on +44 1534 616 000.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

What to do if you're a victim of fraud

It's important to report fraud as soon as possible to limit the unauthorised transactions on your card or
account - and minimise the time it takes to correct your credit rating.

If you find out you've been a victim of fraud, you should take these steps straight away.

  • Place a fraud alert on your credit file by calling a credit rating agency like Experian
    on +44 8444 818 000 or Equifax on +44 8700 100 583.
  • Close any accounts associated with the fraudulent activity.
  • Report the crime to the police.

Suspicious emails and letters

If you receive a suspicious email or letter, that claims to have been sent from HSBC, please forward it to phishing@hsbc.com

Alternatively, please call and advise our International Direct Banking team on +44 1534 616 000
or +44 1534 616 313 if you are a premier customer

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.


You can also send suspicious emails or letters to:

HSBC Expat
Fraud Assistance
HSBC House
Ridgeway Street
Isle of Man
IM99 1BU

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