Reporting fraud to HSBC Expat

If you notice a problem or any suspicious activity, get in touch with us immediately.

HSBC account fraud and lost or stolen debit cards

If you don't recognise a transaction on your account, or if your HSBC debit card has been lost or stolen, call us immediately:

HSBC Expat Premier customer +44 1534 616 313
HSBC Expat Advance customer +44 1534 616 212

To help us act fast, please have your 10-digit Personal Banking Number (PBN) and 6-digit Direct Banking PIN to hand - along with details of the transactions you don't recognise.

HSBC credit card fraud and lost or stolen cards

If your HSBC credit card has been lost or stolen - or you suspect that it has been used fraudulently - contact our 24 hour helpline immediately:

HSBC Advance customer +44 1442 422 929
HSBC Premier customer +44 1226 260 260

If you have an American Express card, call: +44 1273 696 933

We'll cancel your card, issue a replacement and credit your account in full for any unauthorised transactions.

What to do if you're a victim of fraud

If you find out you've been a victim of fraud, you should take these steps straight away:

  • Place a fraud alert on your credit file by calling a credit rating agency like Experian on +44 3444 818 000
    or Equifax on +44 8700 100 583
  • Close any accounts associated with the fraudulent activity.
  • Report the crime to the police.

Suspicious emails

If you receive a suspicious email don't click on any links or open any attachments. Forward it to and we'll investigate it.

Non-HSBC customers

If you suspect that an fake HSBC Expat account has been opened in your name or is have received a suspicious email or phone call claiming to be from HSBC Expat please call us on +44 1534 616 313

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

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