Staying safe abroad with red24: HSBC Expat

Greater protection for you, your family and your finances

If you're an HSBC Expat customer, you're automatically entitled to World Aware® security services - an international team of risk management specialists who cover everything from travel safety to identity theft.

Add World Aware to your travel essentials

World Aware can provide safety briefings tailored to your itinerary - so you're aware of any potential risks before you travel. You'll also receive emergency contact details in case you have any problems while you're away. And if you find yourself in a high-risk situation, World Aware will respond quickly with on-the-ground support including rescue and repatriation.1

Peace of mind beyond travel security

World Aware's services also cover security risks such as identity theft, cyber crime and fraud. Including expert advice on the steps you can take to protect yourself, your family and your finances, along with 24/7 support if your personal security is compromised in any way.

How World Aware can protect you
HSBC Advance
HSBC Premier

On-the-ground support in life-threatening situations such as kidnappings, terrorist attacks and extreme weather. This may include emergency evacuations.

Emergency response

Country intelligence, including risk ratings, travel advisories, political and security concerns, travel logistics, cultural factors, and health information.

Country intelligence
and security advice

A round up of all major security and travel-related incidents worldwide, delivered each weekday as an email publication.

Daily news

Receive email and/or SMS notifications of any significant safety, security or travel-related development worldwide.

Travel alerts

Red24's team of analysts and crisis support specialists can provide personalised travel safety reports on demand.

Travel reports

The TravelKit app provides a range of features to ensure travellers are always aware of risks in their destination and have key information at hand to reduce and mitigate any potential threats.

TravelKit app

red24's Crisis Response Management centre can assist at any time for anything from security advice to emergency evacuations from a country in the case of a life-threatening situation.

24/7 hotline
Register for World Aware

The complimentary services provided by World Aware are exclusive to HSBC Expat customers and their families2.

If you are a HSBC Premier customer, all you have to do is register online using the details in the welcome letter or email you received when you started banking with us. If you don't have your welcome letter or email to hand, call us on +44 1534 616 313* and we'll give you the details you need to register for World Aware.

If you are a HSBC Advance customer, you will have received a letter or email in February 2018 with your registration information. If you don't have this letter to hand, call us on +44 1534 616 212* and we'll give you the details you need to register for World Aware.


Register for World Aware®


*Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and to help us improve our service.

1 Available to HSBC Expat Premier customers only.
2 Including partner/spouse and any dependant children, in full time education, up to the age of 22.

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World Aware®

Register online for security support when
you travel.

World Aware® Terms and Conditions (PDF)

Register for World Aware®
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HSBC Premier Services

A flexible account for expats - with a choice of currencies and cards.


Find out more

Financial and other eligibility criteria apply.