HSBC Expat | How We Protect You

From 24/7 account monitoring to encryption and password protection

We do everything we can to prevent online fraud and keep your personal information and your money safe.

  • Instant access to statements online
    eStatements contain the same information as paper statements
  • No risk of identity theft
    By switching to paperless banking you avoid the risk of identity theft
  • Easier on the environment
    Paperless banking is also a lot more environmentally friendly
  • Want to switch to paperless banking?
    Your first step is to register for Internet Banking

Security guarantee

Our Internet Banking security guarantee gives you cover for unauthorised or fraudulent payments and transfers from your HSBC Expat account. So you won't be held liable for any transactions you haven't authorised. You'll also be reimbursed for the full amount if anyone uses your HSBC credit or debit card details to pay for anything online*.

If you suspect you've been a victim of fraud you should report it immediately.

*Subject to terms and conditions (PDF)

Global security network

To protect your account, we have a global network of security experts who work round the clock to identify threats and investigate suspicious activity. If we see something unusual that doesn't fit your banking profile, we'll try to stop the transaction being completed - and contact you to check if it's valid.

If we discover someone has used your account to make unauthorised payments or transfers, we'll take steps to limit the amount they take - minimising the impact on you. These steps include blocking transactions, suspending your account temporarily or closing your account and opening a new one.

Security technology

We use the most advanced security systems and software to protect your account from unauthorised use.

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Log on security

Secure web browsing

HSBC Secure Key

Encryption

Firewalls

Digital certificates

Card fraud protection

Free essential PC protection



Top 5 security tips

Learn more about how to stay safe online

Reporting fraud

If you suspect that someone has used your account, card or personal details fraudulently, here are the numbers to call - and the steps you can take to minimise the impact on you and your credit record.

Call us now

Log on to Internet Banking or register for our online services:

Log on Register