HSBC Expat | How To Register

Registering is easy - and it only takes a few minutes

All you need is:

  • An active HSBC Expat account,
  • Your 10-digit Personal Banking Number (PBN),
  • Your 6-digit Direct Banking PIN, and
  • An HSBC Expat Secure Key.

You'll find your PBN on the welcome letter (or email) we sent when you opened your account with us. We also posted your Direct Banking PIN and Secure Key to you separately in two other envelopes. As part of the registration process, you will need to accept our Online Banking Terms and Conditions(PDF) This link will open in a new window. We recommend that you save and/or print a copy of the Terms for your records.

Trouble viewing the PDF? Download the latest Adobe Reader®.

Before you register, we strongly recommend that you install Trusteer Rapport security software.

Find out more

Rapport will lock down the connection between your internet browser and HSBC, preventing any malicious software from monitoring what you type. Rapport is designed to compliment your existing anti-virus software. To find out more, please click here.

Register now

Need to request a Secure Key?

If you have been an existing customer of ours for a while but haven't yet registered for Internet Banking, you will need to call us on +44 1534 616 313 for Premier customers or +44 1534 616 212 for Advance customers.

Forgotten your PBN or PIN?

Please call us on +44 1534 616 313 for Premier customers or +44 1534 616 212 for Advance customers and we will be able to help you.

If you can't remember both your PBN or PIN, just send an email to requesting that we resend these details to you.

Secure Key

HSBC Mobile Banking FAQs

Common questions about the HSBC Mobile Banking app answered.

Find out more