Online banking

To view and download your statements, select the account and if prompted, statement type. The look and feel of the page has changed, however you can still access your statements for up to 72 months. 

An HSBC Expat composite statement covers all of your bank accounts in a single statement. Our annual interest summary statement provides a full calendar year of your credit and debit interest between 1 January to 31 December.

Keeping your information safe online is a top priority for us. Find out more about our online security measures.

If you've received a message from us, you'll see a red number appear in the top left on your online banking screen (near the log off button). To view your messages, simply select the red number and your messages will appear in one convenient list.

Although our online banking pages are built to meet all relevant web standards, some older web browsers may display certain elements of a page incorrectly. Updating your browser to the latest version should resolve any issues.

When you connect from Expat online banking to another HSBC entity, a new window will open. Your online statements also open in a new window. If this doesn't happen, check you don't have pop-up blocking enabled or any ad-blocking software installed. 

Pop-up blocking may also prevent you from viewing online banking terms and conditions.

If you're still experiencing problems, please get in touch.

The following operating systems and web browser versions are recommended for use with HSBC Expat's Online Banking:

Supported operating systems:

• Microsoft Windows®
• Apple®

Supported browsers:

• Google Chrome - version 61
• Internet Explorer - version 11.0.46
• Firefox - version 55
• Safari - version 9.1.2
• Microsoft Edge - partially supported

A 1024 x 800 screen resolution is optimal, but you should be able to view content at other screen sizes.

Please call us on +44 1534 616 313 if you're a Premier customer or +44 1534 616 212 if you're an Advance customer and we will be able to help you.

If you can't remember both your PBN or PIN, contact us to request that we resend these details to you.