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HSBC Global Money Account Terms and Conditions

Our Agreement

These terms should be read together with:

These documents together form the Agreement between you and us for the Global Money Account.

Using the Global Money Account

What you can do What you cannot do
Hold multiple currencies in your Global Money Account.  
Transfer money between your HSBC Expat accounts and your Global Money Account. Use your Global Money Account for business purposes.

Make payments in different currencies using our Mobile Banking App.

 

Currencies available in the Global Money Account can be found on

https://www.expat.hsbc.com/accounts/products/bank-account/

 

Using the Global Money Account

What you can do Hold multiple currencies in your Global Money Account.
What you cannot do  
What you can do Transfer money between your HSBC Expat accounts and your Global Money Account.
What you cannot do Use your Global Money Account for business purposes.
What you can do

Make payments in different currencies using our Mobile Banking App.

 

Currencies available in the Global Money Account can be found on

https://www.expat.hsbc.com/accounts/products/bank-account/

What you cannot do  

We don't pay any interest on the money in your Global Money Account.

What you'll need to use the Global Money Account

In order to use the Global Money Account, you need to

  1. Have an HSBC Expat Bank account with us
    https://www.expat.hsbc.com/international-banking/open-an-account/.
  2. Register for our online banking services.
  3. Download our Mobile Banking App on your device.
  4. Register for a Global Money Account using our online banking portal.

Exchanging currency

We will apply our prevailing exchange rate at the time you change currency in your Global Money Account. The rate you receive will depend on the following factors:

  • whether you are a HSBC Jade, Premier, Advance or Personal Banking customer
  • the amount you would like to convert; and
  • the currencies being exchanged

We will show you the latest exchange rate we offer for each transaction. The final exchange rate will be set when you confirm the transaction. 

Limits to currency exchange

We'll do all we reasonably can to carry out our promises to you but restrictions on exchanging one currency to another may stop us from completing a transaction. In these situations we won't be responsible for any losses you may have.

Checking your money

You can check your balance and get information about your transactions at any time on our Mobile Banking App.

We provide statements on a monthly basis through our Mobile Banking App. Statements show all amounts added to or taken from your Global Money Account during a given period. You can check all your statements for the last 7 years on the App.

Fees and charges

We don't charge you for having a Global Money Account, but we may charge you for actions you take when using it.

Making changes

We can change our terms and fees. Where possible, we'll tell you at least 30 days in advance of any change. If you don't agree with a change, you can ask us to close your account.

We can't predict all of the reasons why we may need to make a change in our terms and fees, but the most common reasons are:

  • changes to laws or regulations
  • changes to our business, the technology, services or facilities
  • decisions we have to follow (such as by a court) or new industry guidelines or codes of practice
  • to cover the increased cost of offering a product or service

If we make changes for any other reasons, we'll make sure the change is reasonable.

Suspending or closing your Global Money Account

You may tell us at any time if you want to close your Global Money Account.

We may suspend or close your Global Money Account immediately if we suspend or close any of your deposit accounts, or by giving you at least 30 days' notice.

Once your Global Money Account is closed, we will transfer the credit balance to your current account.

We won't be responsible for any losses caused by us suspending or closing your Global Money Account.

How we will stay in contact

We'll contact you using the most recent contact information you've given us, so remember to tell us if your contact details change.

Please see https://www.expat.hsbc.com/contact/ for details of how to contact us.