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Card support

Get help with all your card questions

 
for your card activation options

Activate your card by phone or at a cash machine.

 
by contacting us directly

Contact us if you need a replacement for a damaged card.

 
for any unrecognized transactions

Transaction you don't recognise or agree with? Browse our hints and tips, and get in touch if you're still not satisfied.

 
for when you need your card to be blocked

If your card is lost or stolen, let us know immediately and we will block it.

 
for when you're using your card abroad

Get the most out of your credit or debit card, both at home and abroad.

 
for when you're using your card abroad

Adding your partner, a family member or friend to your credit card account.

Card security

Here are some easy and effective ways to protect your card and PIN from fraud.

Being vigilant will keep you protected from fraudsters

  • Never divulge your PIN to anyone, not even the bank or police.
  • Always use your hand as a shield while entering your PIN to keep it as a secret.
  • Be aware of others around when using an ATM machine, particularly at night, and avoid using an ATM if suspicious looking individuals are hanging around.
  • Do not take advice from 'helpful' strangers that happen to be standing near an ATM, especially if your card has been unexpectedly retained.
  • If anything looks suspicious or unusual when you are at the ATM then do not use it. Instead either alert a member of staff if available or move a reasonable distance from the machine and call the police.
  • If you realise the ATM has been tampered after you have inserted your card, contact HSBC while still standing at the cash machine if it is safe to do so.
  • Contact HSBC immediately if your card is unexpectedly retained by an ATM. Please also ensure to save HSBC's phone number into your mobile.
  • On completing a transaction, discreetly put your money and card away before leaving the cash machine.
  • Check your statements regularly for any transactions you do not recognise and report them to HSBC immediately.
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