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Card support

Get help with all your card questions

for your card activation options

Activate your card by phone or at a cash machine.

by contacting us directly

Contact us if you need a replacement for a damaged card.

for any unrecognized transactions

Transaction you don't recognise or agree with? Browse our hints and tips, and get in touch if you're still not satisfied.

for when you need your card to be blocked

If your card is lost or stolen, let us know immediately and we will block it.

for when you're using your card abroad

Get the most out of your credit or debit card, both at home and abroad.

for when you're using your card abroad

Adding your partner, a family member or friend to your credit card account.


We use one-time passcodes to check it's you when you make some online purchases.


Find out how to make the most of your credit card with online banking.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.