Keep on top of your finances by phone
If you want to talk about a banking task or have a question about our products or services, you can get in touch with us by phone anytime.
How to get in touch
Call us on
Hong Kong residents, call
Lines are open 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.
Private Bank customers should call us on +44 1534 616160.
Access phone banking securely with your voice
How does Voice ID work?
Your voice is as unique as your fingerprint. So using it to access phone banking is more secure than any password.
We'll ask for your consent to opt in, then you'll just need to repeat a simple phrase each time you call. You won't need to enter your telephone security number, just your personal banking number.
Voice ID can analyse your voice in seconds - checking over 100 behavioural and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words. It's sensitive enough to help detect if someone is impersonating you or playing a recording, and will recognise you even if you have a cold or sore throat.
How to sign up for Voice ID
Voice ID is available to HSBC Expat customers over the age of 18 who are registered for phone banking.
1. Call us
Call phone banking on +44 1534 616 313. If you're a Hong Kong resident call +852 2822 3133, or for Private Bank customers it's +44 1534 616160.
2. Opt in
Enter your security details, then if you're eligible, we'll invite you to opt in to Voice ID. Press 1 to opt in, press 2 to opt in next time, or press 3 to opt out and we won't ask you again.
3. Speak to an agent
You'll go through to our phone banking team as usual. If you pressed 1, they'll opt you into Voice ID at the end of the call.