Help centre

If we have everything we need from you, you should expect to receive your welcome email in 7 to 10 days. If we need any more information we'll get in touch.

If you haven't already, you'll need to send us: 

- a valid identification document, such as a current passport

- proof of address, such as a utility bill issued within the last 4 months

You'll receive either a text message or email from us with instructions on how to send these. Once we've received them, we'll be able to start reviewing your application.

If you have any questions about your application, please see our account opening FAQs.

Anyone with an active HSBC Expat account can register for online banking. Simply select 'Register' at the top of the website page.

You'll need your 10-digit Personal Banking Number, 6-digit telephone banking PIN and an HSBC Expat Secure Key to complete your registration.

Once you have created your username it can't be changed.

However, you can change your memorable question, password or security questions from within online banking. Simply select your name in the top black bar, then go to 'Log on & security settings'.

When changing your password, be sure to choose something that no-one can guess. Memorise it and never write it down. This will help prevent others from accessing your financial information.

You can also change your Secure Key PIN. Simply, select the link 'Forgot your Secure Key PIN?' and complete the steps to reset your Secure Key PIN. You will find the link just below the field where you enter your security code when you log on to online banking.

We recommend that you change your security details at least every 90 days.

The HSBC app can be found online at the Apple App Store and in Google Play by searching for 'HSBC Expat Mobile Banking'.

We recommend you use a Wi-Fi connection when you download the app.

Download speed will depend on the strength of your internet connection and the capacity at the app store. Once downloaded, additional data will be downloaded when you first log on, with a message saying 'updating' which will result in a slower app opening time. Subsequent openings of the app will be quicker.

We use one-time passcodes to check it's you when you make some online purchases. This is an important part of keeping you safe when you use your card online and has replaced the Verified by Visa password you may have used in the past.

When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC to hold for you so it's important you let them know if it changes. To complete your purchase, just confirm your passcode when prompted.