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Frequently asked questions
How do I register for online banking?
Anyone with an active HSBC Expat account can register for online banking. Simply select 'Register' at the top of the website page.
You'll need your 10-digit Personal Banking Number, 6-digit telephone banking PIN and an HSBC Expat Secure Key to complete your registration.
Can I change my log on details?
Once you have created your username it can't be changed.
However, you can change your memorable question, password or security questions from within online banking. Simply select your name in the top black bar, then go to 'Log on & security settings'.
When changing your password, be sure to choose something that no-one can guess. Memorise it and never write it down. This will help prevent others from accessing your financial information.
You can also change your Secure Key PIN. Simply, select the link 'Forgot your Secure Key PIN?' and complete the steps to reset your Secure Key PIN. You will find the link just below the field where you enter your security code when you log on to online banking.
We recommend that you change your security details at least every 90 days.
How do I get the HSBC Expat Mobile Banking app?
The HSBC app can be found online at the Apple App Store and in Google Play by searching for 'HSBC Expat Mobile Banking'.
We recommend you use a Wi-Fi connection when you download the app.
Download speed will depend on the strength of your internet connection and the capacity at the app store. Once downloaded, additional data will be downloaded when you first log on, with a message saying 'updating' which will result in a slower app opening time. Subsequent openings of the app will be quicker.
Is mobile banking secure?
We make sure mobile banking is safe and secure by using industry standard security technology and practices to safeguard your accounts from any unauthorised access. This means each time you access the HSBC Expat Mobile Banking app and enter your log on details, you'll be securely connected to your accounts on our servers. The app does not store any account information on your phone/tablet.
As long as your log on details haven't been compromised, your accounts will remain secure. Always remember to log out when you've finished.
The Get Safe Online website provides further guidance on how to protect your device and your personal details.
Why do you need to send me a one-time passcode for a purchase?
We use one-time passcodes to check it's you when you make some online purchases. This is an important part of keeping you safe when you use your card online and has replaced the Verified by Visa password you may have used in the past.
When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC to hold for you so it's important you let them know if it changes. To complete your purchase, just confirm your passcode when prompted.