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Find answers to your questions about HSBC products or services

Browse by topic

Online banking

  How do I get a replacement Secure Key link to secure key FAQ page
  How secure is online banking? link to online banking FAQs

Mobile banking

  How do I register for the HSBC Mobile Banking app? link to mobile app mobile app FAQs
  What can I do in the HSBC Mobile Banking app? link to mobile app functionality section

Card services

  How do I activate my card? link to activating your card page
  How do I get a replacement for a damaged card? link to card replacement information page

Transfers

  How do I make a Global Transfer? link to global transfer page
  How long does a currency transfer take? link to online payments page

Further support

Feedback and complaints

 
link to feedback and complaints

We'll do all we can to help and put things right if something has gone wrong.

Dispute a transaction

 
link to dispute a transaction page

Need to tell us about an incorrect transaction on your account?

 

Read our guide to understand the next steps.

Forms and downloads

 
link to forms and downloads page

This is where you'll find a complete list of all our downloadable forms and other documents.

Protect your accounts

 
link to security page

We're doing everything we can to keep your accounts safe.

 

Find out what you can do to keep yourself protected.

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