Help | HSBC Expat

Browse by topic

Online banking

How do I get a replacement Secure Key link to secure key FAQ page

How secure is online banking? link to online banking FAQs

Mobile banking

How do I register for the HSBC Mobile Banking app? link to mobile app mobile app FAQs

What can I do in the HSBC Mobile Banking app? link to mobile app functionality section

Card services

How do I activate my card? link to activating your card page

How do I get a replacement for a damaged card? link to card replacement information page

Transfers

How do I make a Global Transfer? link to global transfer page

How long does a currency transfer take? link to online payments page

Further support

Feedback and complaints

link to feedback and complaints

We'll do all we can to help and put things right if something has gone wrong.

Dispute a transaction

link to dispute a transaction page

Need to tell us about an incorrect transaction on your account?

Read our guide to understand the next steps.

Forms and downloads

link to forms and downloads page

This is where you'll find a complete list of all our downloadable forms and other documents.

Protect your accounts

link to security page

We're doing everything we can to keep your accounts safe.

Find out what you can do to keep yourself protected.