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Contact us

We're here to help

Get in touch with us anytime of the day or night

Chat to us online

We provide a Live Chat service on Monday to Friday (between 06:00 and 21:00 UK time), and 
Saturday and Sunday (between 09:00 and 17:00 UK time).

Live Chat will be displayed as an option when an agent is available to chat with you.

Contact numbers

Our phone lines are open 24/7. Full details of the phone numbers for HSBC Expat are listed here

For customers of HSBC Expat 

If you are a HSBC Expat customer, please have your 10 digit PBN and six digit PIN to hand before you call.
If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity.

Contact our team in Jersey

Not yet an HSBC Expat customer?

International offices and Premier Banking centres

Our offices in Hong Kong and Jersey (Channel Islands), with additional teams in Dubai and the Isle of Man, support expats around the world.

Find out more about our International offices and Premier Banking centres.

Link to report a scam or fraud page

If you notice a problem or any suspicious activity, get in touch with us immediately.

Link to lost or stolen card page

If your credit or debit card has gone missing, let us know about it straightaway.

link to dispute a transaction page

Get in touch if there is a transaction on your account that you don't recognise.


Your views are important to us and your feedback is key to helping us improve our products and services.

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.