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Contact us

We're here to help

Get in touch with us

Chat to us online

We provide a Chat service 24/7.

Chat will be displayed as an option when an agent is available to chat with you.

Contact numbers

Full details of the phone numbers for HSBC Expat are listed here

For customers of HSBC Expat 

If you are an HSBC Expat customer, please have your 10 digit PBN and six digit PIN to hand before you call.
If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity.

Need to update your contact details?

To change your contact details in online banking, just select the 'Log On' button on the top right of your screen. Alternatively, if you're registered for phone banking, you can call us using one of the numbers provided.

Contact Centre team (Jersey)

Not yet an HSBC Expat customer?

International offices and Premier Banking centres

Our offices in Hong Kong and Jersey (Channel Islands), with additional teams in Dubai and the Isle of Man, support expats around the world.

Find out more about our International offices and Premier Banking centres.

Link to report a scam or fraud page

If you notice a problem or any suspicious activity, get in touch with us immediately.

Link to lost or stolen card page

If your credit or debit card has gone missing, let us know about it straightaway.

link to dispute a transaction page

Get in touch if there is a transaction on your account that you don't recognise.


Your views are important to us and your feedback is key to helping us improve our products and services.

Have your say!

We would love to hear from you. Join our growing group of customers helping us to shape the future of HSBC Expat.

YourVoice gives you the opportunity to provide feedback on your needs, expectations and experiences of HSBC.

Lines are open 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.