Get in touch with us anytime of the day or night
Chat to us online
We provide a Live Chat service on Monday to Friday (between 6am and 9pm UK time), and
Saturday and Sunday (between 10am and 6pm UK time).
Live Chat will be displayed as an option when an agent is available to chat with you.
Our phone lines are open 24/7. Full details of the phone numbers for HSBC Expat are listed here.
For customers of HSBC Expat
If you are a HSBC Expat customer, please have your 10 digit PBN and six digit PIN to hand before you call.
If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity.
International offices and Premier Banking centres
Our offices in Hong Kong and Jersey (Channel Islands), with additional teams in Dubai and the Isle of Man, support expats around the world.
Find out more about our International offices and Premier Banking centres.
Report a scam or fraud
If you notice a problem or any suspicious activity, get in touch with us immediately.
Report a lost or stolen card
If your credit or debit card has gone missing, let us know about it straightaway.
Dispute a transaction
Get in touch if there is a transaction on your account that you don't recognise.
Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls may be monitored and/or recorded for security and service improvement purposes.