Get in touch with us
Chat to us online
We provide a Chat service 24/7.
Online banking - once you're logged on, chat will be displayed as an option as soon as an agent is available.
HSBC Expat Mobile Banking app - you can chat with us anytime through the mobile app.
Contact numbers
Full details of the phone numbers for HSBC Expat are listed here.
For customers of HSBC Expat
If you are an HSBC Expat customer, please have your 10 digit PBN and six digit PIN to hand before you call.
If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity.
Need to update your contact details?
If your contact details have changed, you can amend them yourself in online or mobile banking.
To change your phone number, email or correspondence / residential address in mobile banking, go to 'Profile' and select 'Update your personal details'.
To change your phone number, email or correspondence address in online banking, log on and select 'Personal details' from the quick links menu.
If you're registered for telephone banking and would prefer to talk to someone, you can call us on one of the numbers provided.
Contact Centre team
Not yet an HSBC Expat customer?
International offices and Premier Banking centres
Our offices in Hong Kong and Jersey (Channel Islands), with additional teams in Dubai and the Isle of Man, support expats around the world.
Find out more about our International offices and Premier Banking centres.
Report a scam or fraud
If you notice a problem or any suspicious activity, get in touch with us immediately.
Report a lost or stolen card
If your credit or debit card has gone missing, let us know about it straightaway.
Dispute a transaction
Get in touch if there is a transaction on your account that you don't recognise.
Feedback and complaints
Your views are important to us and your feedback is key to helping us improve our products and services.