Top of main content

Phone numbers

Call us 24/7 – we’re here to support expats around the world

On this page

General queries

HSBC Expat customers

Please have your 10 digit PBN and six digit PIN to hand before you call. If you can't remember either of these options, please have your personal details with you as our agents may need to confirm your identity.

HSBC Premier customers call: +44 1534 616 313
HSBC Advance customers call: +44 1534 616 212

Not yet a customer of HSBC Expat?

Lost or stolen cards

If you are in the UK call: 0800 085 2401
From outside the UK call: +44 1442 422 929

Credit card services

From the UK, Channel Islands or Isle of Man call: 0345 600 61 61

From overseas call: +44 1226 261 010


HSBC Bank Nominee Jersey Limited

To apply for Freedom Plus and / or give instructions on funds call: +44 1534 606 389

HSBC InvestDirect International online share dealing service

To apply for the service call: +44 1534 616 055
Existing share dealing customers in the UK call: 03456 080 848
Existing share dealing customers outside of the UK call: +44 1226 261 090

Hong Kong team

Our Hong Kong office is open Monday to Friday from 9am to 5pm (excluding public holidays).


HSBC Expat customer call: +852 2822 3133

New to HSBC Expat call: +852 2822 3225

Lines are open 24 hours a day, 7 days a week, 365 days a year. We may monitor and record calls to help us improve our service and for security purposes.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.