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Lost or stolen cards

Report your card

Please take action as soon as you realise your cards have been lost or stolen. Once you report your card, we will cancel it immediately and send you a replacement.

Lost or stolen debit cards

  • HSBC Premier customers call: +44 1534 616 313
  • HSBC Advance customers call: +44 1534 616 212

Lost or stolen credit cards

  • If you are in the UK call: 0800 085 2401
  • From outside the UK call: +44 1442 422 929

Just so you know, we may monitor and record your communications with us. This is in the interest of security and to help us continually improve our service.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.