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Bereavement support

Our guide to dealing with bereavement.

The death of someone close is always a difficult time.

Dealing with practical matters and making important financial decisions can seem overwhelming when you're experiencing grief. We're here to help and support you throughout.

Quickest way of letting us know

Contact us

The quickest way to let us know you’ve lost someone is by email.

Call us

Alternatively, you can call our 24 hour contact centre on the numbers below.

HSBC Expat Premier customer

+44 1534 616 313

HSBC Expat Advance customer

+44 1534 616 212

Important steps

What to do when someone dies

There are some important steps you’ll need to take when dealing with a death. Some of these are unrelated to financial matters, but you may need some of these documents when speaking to us and dealing with the estate.

If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.

You might be unfamiliar with some of the terms, documentation and processes used in relation to bereavement and dealing with the deceased's estate. Our bereavement glossary explains what these mean.

Frequently asked questions

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.