The death of someone close is always a difficult time.
Dealing with practical matters and making important financial decisions can seem overwhelming when you're experiencing grief. We're here to help and support you throughout.
Quickest way of letting us know
The quickest way to let us know you’ve lost someone is by email.
Alternatively, you can call our 24 hour contact centre, based in Jersey, on the numbers below.
HSBC Expat Premier customer
+44 1534 616 313
HSBC Expat Advance customer
+44 1534 616 212
HSBC Expat Hong Kong residents (local call rate)
+852 2822 3133
What to do when someone dies
There are some important steps you’ll need to take when dealing with a death. Some of these are unrelated to financial matters, but you may need some of these documents when speaking to us and dealing with the estate.
If you haven’t already, the first step you’ll need to take is to formally register the death. You may also want to locate the will, if there is one, arrange the funeral and notify other organisations.