Your account application: What's next?

Most applications are completed within 2 weeks. However, some may take a little longer, particularly where we need additional information or if the application is for a joint account. We'll contact you by email, phone or text message if we need more information. When the application is approved, we'll send you a welcome email. If you need to discuss your application contact us or complete our enquiry form.

Applied for a sole account?

Your application was submitted if you saw a confirmation screen in the HSBC mobile app.

We'll contact you when there's an update, but you can also check the app at any time for the latest status. Remember to keep the app installed and don't forget your mobile app PIN.

If you change devices or reinstall the app, you may need to contact us for help with your application.

Applied for a joint account?

Once you've submitted your application form on our website, we’ll review it and contact you by phone or email if we need more information.

Sole accounts

If you're having a problem uploading documents in the mobile app, please get in touch with us. Try to give us as much detail as possible to help us support you.

Joint accounts

If you've had any issues uploading documents, please get in touch with us. Try to give us as much detail as possible to help us support you.

We’ll start reviewing your application once we’ve received all required documents.

Sole account

We’ll email you when your account is open. The email will explain how to set up mobile banking and manage your account.

Joint account

We’ll email you once your account has been opened. The email will explain how to set up mobile banking and manage your account.

You can download the HSBC Expat Mobile Banking app in advance.

If you’re not already an HSBC Expat Bank Account customer, you can apply in one of the following ways:

Before you apply, you can check your eligibility.

There's a variety of ways to add money to your account, depending on the currency and account type.

Find out how to fund your Expat account

All our accounts need money in them to stay open. If you have accounts that don't show a balance or any transactions in a 12 month period these will automatically be closed. (Please see our terms and conditions for more information). 

Our Expat Bank Account and savings accounts don't come with a debit card. However, you can get a physical and digital debit card with our Global Money Account. You'll need to apply through the mobile banking app once you've opened an Expat Bank Account with us and you're registered for mobile banking (subject to eligibility).

Find out more about Global Money Account.

There's no charge for Expat accounts as long as you continue to meet any eligibility and balance requirements. We encourage you to read our terms and conditions and Tariff of Charges for more information.