Submit your documents

If you've received a letter or email asking you to send us some personal documents, you can upload them securely from this page.

We're asking for these details to ensure we can continue to give you full access to your usual services and support you with your banking needs.

There are 2 parts to complete. You'll need your customer reference number, which you can find at the top of your letter or email.

Step 1: Complete the Customer Information Form.

Step 2: Upload your identification and proof of address.

We’ve made the process quicker and easier for you to reactivate your HSBC Expat relationship. Please complete the reactivation form and upload your identification and proof of address to begin the process. Please allow 5 working days for us to process your request.

HSBC Expat reactivation form

Upload your identification and proof of address

When you upload your documents, your reference number will be 'R' followed by your date of birth in DDMMYY format.