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Smiling woman writing on a book; image used for Online Banking.

Online banking is evolving

Thanks to you, we're making online banking better

We've given online banking a makeover.

We've been listening to our customers about how we can improve online banking to better suit your needs.

We haven't changed the way things work, so you can still log on as normal. But when you do, you'll find enhanced features and a refreshed look that we hope will make everyday banking tasks like making payments or viewing statements simpler.

And there's more to come. We'll be upgrading other online banking features soon, so keep an eye out for changes over the next few months.

Changes to look out for:

  • New look homepage

    Simply log on to see all of your accounts on your home screen. Plus you'll see message notifications and a short list of recent transactions.

  • Convenient quick links

    Located underneath the page masthead, easily find all of your everyday banking needs, with quick links such as 'Pay and transfer' or 'Manage payees'.

  • Move money

    Send different currencies around the world more easily with the new 'Pay and transfer' quick link. You can send money to existing and new payees, and quickly choose from a list of UK companies. You can also make transfers to your international friends or overseas accounts.

New online banking design

This makes online banking easier, with simpler and quicker navigation to do the things that are important to you. You can view the new design in the short video below.

A short video with some important information about changes to online banking

Quick guides

Can't find what you're looking for? Visit our online banking FAQs page to find out more.

Still need help?

HSBC Expat Premier customers

Call us on +44 1534 616 313

HSBC Expat Advance customers

Call us on +44 1534 616 212

Make sure you have your 10-digit Phone Banking Number and 6-digit PIN to hand when you call.

If you can't remember either of these numbers, have your personal details with you as our agents may need to confirm your identity.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.