On this page
Just so you know, we may monitor and record your communications with us. This is in the interest of security and to help us continually improve our service.
Introducing online banking
How do I register for online banking?
Anyone with an active HSBC Expat account can register for online banking. Simply select 'Register' at the top of this page.
You'll need your 10-digit Personal Banking Number, 6-digit Telephone Banking PIN and an HSBC Expat Secure Key to allow you to complete your registration.
How secure is online banking?
Online banking is secure and keeping your information safe online is a top priority for us. Find out more about how we protect your information online in the Security centre.
What browsers and operating systems are supported?
We recommend the following operating systems and web browser versions when you use online banking:
- Microsoft Windows®
- Apple®
Supported browsers:
- Google Chrome - version 61
- Internet Explorer - version 11.0.46
- Firefox - version 55
- Safari - version 9.1.2
- Microsoft Edge - partially supported
A 1024 x 800 screen resolution is optimal, but you should be able to view content at other screen sizes.
Logging on
How to log on to online banking
Logging on is easy...
At the top of any page, click the red 'Log on' button to go to our 'Log on to online banking' page.
- Enter your online banking username and click the red Log on button.
- Now, answer your memorable question.
- If you are using a Secure Key to log on, you will need to generate a six-digit security code.
- If you don't have your Secure Key with you, then select the option to Log on without Secure Key. you will need to answer your memorable question and enter the specified characters from your online banking password.
Need more help?
Please call us on +44 1534 616 313 for Premier customers or +44 1534 616 212 for Advance customers. A member of our team will be happy to help you today.
For security reasons we'll ask you to confirm your 10-digit PBN and 6-digit Telephone Banking PIN, so please have these details to hand when you call. If you don't have these to hand today, we will need you to answer a set of personal questions only known to you to establish you ar ewho you say you are.
I’ve lost my log on details
If you lose or forget any of your online banking log on details, don't worry. We have simple and secure ways to get you up and running again.
You can reset your memorable question, password or Secure Key PIN online. Simply select the appropriate links on the log on pages.
If you have forgotten your online banking username or lost your Secure Key, please contact us.
HSBC Premier: +44 1534 616 313
HSBC Advance: +44 1534 616 212
For security reasons, we'll ask you to confirm your 10-digit PBN and 6-digit Telephone Banking PIN. Please have these details to hand when you call.
To reset your password, please follow the below steps:
- Log on to HSBC Expat online banking using your Secure Key.
- Select the ‘Personal details’ option from quick links.
- Click on ‘Log on & security settings’.
- Select the ‘Change/manage password’ tab and follow the instructions.
My account is locked. What should I do?
If your access to online banking has been blocked, please contact us to reactivate your access.
HSBC Premier customers: +44 1534 616 313
HSBC Advance customers: +44 1534 616 212
Can I change my log on details?
Once you have created your username it can't be changed.
However, you can change your memorable question, password or security questions from within online banking. Simply select your name in the top black bar, then go to 'Log on & security settings'.
When changing your password, be sure to choose something that no-one can guess. Memorise it and never write it down. This will help prevent others from accessing your financial information.
You can also change your Secure Key PIN. Simply, select the link 'Forgot your Secure Key PIN?' and complete the steps to reset your Secure Key PIN. You will find the link just below the field where you enter your security code when you log on to online banking.
We recommend that you change your security details at least every 90 days.
Can I log on without my Secure Key?
You can still log on without your Secure Key but some functionality will be limited.
Simply click on the 'Log On' link at the top of the page and enter your username as normal on the log on page, then select the option to log on without Secure Key.
You will need to answer your memorable question and enter the specified characters from your password.
What happens if I stop using online banking?
If there has been no online activity for 24 consecutive months on your account, then you may have to re-register for online banking before you can use the service again.
Everyday banking
Why aren’t some of the links in online banking working?
If you have pop-up blocking enabled or ad-blocking software installed, it will prevent new windows from opening. To resolve the issue, disable pop-up blocking in your browser or configure it to allow pop-ups from HSBC.
Pop-up blocking may prevent you from viewing the online banking terms and conditions, seeing online statements and connecting to your online banking for another HSBC entity from your HSBC Expat online banking.
If you're still experiencing problems, please contact us.
Why do some online banking pages not display correctly?
Although our online banking pages are built to meet all relevant web standards, some older web browsers may display certain elements of a page incorrectly. Updating your browser to the latest version should resolve any display issues.
How do I know if I have a received a message from HSBC?
If you've received a message from us, there are a couple of ways you can see them. On your online dashboard, you can find messages underneath 'Hello', followed by 'You have X new messages'.
You can also see your messages by clicking on the notification bell at the top right of your screen.
How do I see my transactions and statements?
Select the account you want to see transactions for and you'll be able to see all the transactions you've made in the last 30 days. To find a transaction you've made within the last year, you can search for it in the account summary panel.
You can also see your transactions in your online statements, if you were subscribed to online statements at the time of the transaction. Online banking stores your online statements for 6 years.
How do I view my online statements?
To view or download a statement, go to your online dashboard and select 'Statements' using quick links. Alternatively, you can hover over 'Account services' in the top navigation bar and select 'Statements' that way.
Prefer to receive paper statements?
If you'd like to request paper statements please call our contact centre or chat with us. Once you change to paper statements you will no longer be able to view digital statements in your app.
Still having trouble?
Either there have been no transactions or your statement history will be included within your composite statement. Please select composite statement in the account drop down and this will allow you to view your statement.
How do I create a standing order?
Our online banking updates page has a step-by-step guide on how to move money, including setting up recurring payments.
Payments and transfers
Which countries can I add to Global View?
You can add your HSBC accounts in other countries or regions to Global View and make a Global Transfer between your eligible accounts.
We haven't launched the service in all the countries and regions where we operate yet. Global View and Global Transfers are available in Australia, Bahrain, Bermuda, Channel Islands, Mainland China, Egypt, Hong Kong SAR, India, Indonesia, Isle of Man, Philippines, Jersey (HSBC Expat), Malaysia, Malta, Mexico, Qatar, Singapore, Sri Lanka, Taiwan, UAE, UK, US and Vietnam.
Global View is available in South Korea, but not Global Transfers.
How do I make a Global Transfer?
You can make a Global Transfer to your eligible international HSBC accounts you have added to Global View.
To make a Global Transfer, simply go to 'Move money', which is a single place for making online transfers and payments.
- Select the 'Move money' button
- Then chose the account you would like to move money from
- In the 'Account' field, select the international HSBC account you would like to make a Global Transfer to
- Then enter the remaining transfer details and press 'Continue'
- Now check your transfer details and select 'Confirm' to make the transfer
What are the charges for moving money online?
Our Tariff of Charges lists the fees for making online payments from your HSBC Expat accounts. HSBC's Global Transfers are free.
What are the daily cut-off times?
The cut-off time is the latest time on a given day where we can process a transfer request. The cut-off times vary depending on the payment type, the currencies involved in the transfer and where in the world you are sending money to.
For cut-off times relating to a specific online transfer, please contact us.
HSBC Premier: +44 1534 616 313
HSBC Advance: +44 1534 616 212
How long does a currency transfer take for the money to be credited?
You can instantly move money between your HSBC Expat bank or savings accounts, even if the accounts are in different currencies.
If you are moving money to another bank, it will normally take 1-5 working days for the money to be credit to the beneficiary's account - depending on how long it takes for the receiving bank to process the funds.
| CCY code | Name of currency |
|---|---|
| AED | UAE dirham |
| AUD | Australian dollar |
| CAD | Canadian dollar |
| CHF | Swiss franc |
| CZK | Czech koruna |
| CNY | Chinese renminbi |
| DKK | Danish krone |
| EUR | Euro |
| GBP | Pound sterling |
| HKD | Hong Kong dollar |
| HUF | Hungarian forint |
| JPY | Japanese yen |
| NOK | Norwegian krone |
| NZD | New Zealand dollar |
| PLN | Polish zloty |
| SAR | Saudi riyal |
| SEK | Swedish krona |
| SGD | Singapore dollar |
| THB | Thai baht |
| USD | US dollar |
| ZAR | South African rand |
| PHP | Philippine peso |
| ILS | Israeli new shekel |
| CCY code | AED |
|---|---|
| Name of currency | UAE dirham |
| CCY code | AUD |
| Name of currency | Australian dollar |
| CCY code | CAD |
| Name of currency | Canadian dollar |
| CCY code | CHF |
| Name of currency | Swiss franc |
| CCY code | CZK |
| Name of currency | Czech koruna |
| CCY code | CNY |
| Name of currency | Chinese renminbi |
| CCY code | DKK |
| Name of currency | Danish krone |
| CCY code | EUR |
| Name of currency | Euro |
| CCY code | GBP |
| Name of currency | Pound sterling |
| CCY code | HKD |
| Name of currency | Hong Kong dollar |
| CCY code | HUF |
| Name of currency | Hungarian forint |
| CCY code | JPY |
| Name of currency | Japanese yen |
| CCY code | NOK |
| Name of currency | Norwegian krone |
| CCY code | NZD |
| Name of currency | New Zealand dollar |
| CCY code | PLN |
| Name of currency | Polish zloty |
| CCY code | SAR |
| Name of currency | Saudi riyal |
| CCY code | SEK |
| Name of currency | Swedish krona |
| CCY code | SGD |
| Name of currency | Singapore dollar |
| CCY code | THB |
| Name of currency | Thai baht |
| CCY code | USD |
| Name of currency | US dollar |
| CCY code | ZAR |
| Name of currency | South African rand |
| CCY code | PHP |
| Name of currency | Philippine peso |
| CCY code | ILS |
| Name of currency | Israeli new shekel |
What are the transfer limits and fees for online banking?
Payment limits
| Type of Transfer | Payment Limit |
|---|---|
| Between your HSBC Expat accounts | £5,000,000* |
| UK Bill Payments | £25,000* |
| To your saved My Payees | £250,000* |
| Global Transfers | $200,000* |
| Type of Transfer | Between your HSBC Expat accounts |
|---|---|
| Payment Limit | £5,000,000* |
| Type of Transfer | UK Bill Payments |
| Payment Limit | £25,000* |
| Type of Transfer | To your saved My Payees |
| Payment Limit | £250,000* |
| Type of Transfer | Global Transfers |
| Payment Limit | $200,000* |
*Daily limits are set by default but can be lowered via online banking using our online transfer limits tool. Please note that once decreased you will need to call our dedicated contact centre in order to increase again.
If your transfer request exceeds any of these limits, a warning message will appear on your screen. You can ask us to process your request by calling us on +44 1534 616 313 if you're an HSBC Premier customer or on +44 1534 616 212 if you're an HSBC Advance customer.
Sometimes we may look to validate your request with you.
Please note: These transfer limits may change and transfer requests made via online banking could be subject to extra security checks.
Payment fees
| Types of Transfer | HSBC Premier | HSBC Advance |
|---|---|---|
| To an account held in your name at a UK HSBC Branch | Free | Free |
| To an account held in another name at a UK HSBC branch | Free | Free |
| To another account held with the HSBC group | Free | Free |
| To an account held with another bank | £4 | £6 |
| Types of Transfer | To an account held in your name at a UK HSBC Branch |
|---|---|
| HSBC Premier | Free |
| HSBC Advance | Free |
| Types of Transfer | To an account held in another name at a UK HSBC branch |
| HSBC Premier | Free |
| HSBC Advance | Free |
| Types of Transfer | To another account held with the HSBC group |
| HSBC Premier | Free |
| HSBC Advance | Free |
| Types of Transfer | To an account held with another bank |
| HSBC Premier | £4 |
| HSBC Advance | £6 |
| Fee Type | You (sender) | Payee (recipient) |
|---|---|---|
| HSBC Fees |
Deducted from your account. Payment amount sent in full |
|
| Third Party Fees |
Deducted from your account. Payment amount sent in full |
| Fee Type | HSBC Fees |
|---|---|
| You (sender) |
Deducted from your account. Payment amount sent in full |
| Payee (recipient) | |
| Fee Type | Third Party Fees |
| You (sender) |
Deducted from your account. Payment amount sent in full |
| Payee (recipient) |
| Fee Type | You (sender) | Payee (recipient) |
|---|---|---|
| HSBC Fees |
Deducted from your account. Payment amount sent in full |
|
| Third Party Fees |
Deducted from payment amount |
| Fee Type | HSBC Fees |
|---|---|
| You (sender) |
Deducted from your account. Payment amount sent in full |
| Payee (recipient) | |
| Fee Type | Third Party Fees |
| You (sender) | |
| Payee (recipient) |
Deducted from payment amount |
| Fee Type | You (sender) | Payee (recipient) |
|---|---|---|
| HSBC Fees |
Deducted from payment amount |
|
| Third Party Fees |
Deducted from payment amount |
| Fee Type | HSBC Fees |
|---|---|
| You (sender) | |
| Payee (recipient) |
Deducted from payment amount |
| Fee Type | Third Party Fees |
| You (sender) | |
| Payee (recipient) |
Deducted from payment amount |
* Sending a payment using the sender option is subject to an additional charge levied by HSBC Expat ranging from GBP10 and GBP15. This is to cover additional third party costs incurred; however, for any third party costs incurred that exceed the respective additional charge, HSBC Expat reserves the right to charge back to your account at a later date this additional amount.
N.B. As required by United States Regulations, all USD remittances are routed through HSBC Bank USA and incur an increased processing fee of £15.00.
Where can I find my IBAN and BIC?
Select the account and then the details in the account summary panel to see your account IBAN number (International Bank Account Number) and bank identifier code - also known as your BIC. Alternatively you can find all the information you need in your online statements.