Introducing online banking

How do I register for online banking?

Anyone with an active HSBC Expat account can register for online banking. Simply select 'Register' at the top of this page.

You'll need your 10-digit Personal Banking Number, 6-digit Direct Banking PIN and an HSBC Expat Secure Key to allow you to complete your registration.

How do I browse securely?

Rapport software from the security experts at Trusteer safeguards your online banking by:

  • locking down the connection between your internet browser and HSBC
  • checks that you’ve accessed a genuine HSBC website and if you haven’t stops your data going to a counterfeit site


Rapport can be downloaded onto PCs and Macs.


Download Rapport software now

Essential protection for your PC

We're continually reviewing and enhancing the security we offer as part of our online banking service, and it's also important that you as an internet user take appropriate steps to protect your information. McAfee® helps to protect your PC and sensitive information from online crime and intrusion from hackers.


McAfee® VirusScan Plus download is available to PC users from inside online banking. If you're registered for online banking, log on and go to 'Security' and select 'Free McAfee® download'.

How secure is online banking?

Online banking is secure and keeping your information safe online is a top priority for us. Find out more about how we protect your information online in the Security centre.

What browsers and operating systems are supported?

We recommend the following operating systems and web browser versions when you use online banking:

  • Microsoft Windows®
  • Apple®

 

Supported browsers:

  • Google Chrome - version 61
  • Internet Explorer - version 11.0.46
  • Firefox - version 55
  • Safari - version 9.1.2
  • Microsoft Edge - partially supported

A 1024 x 800 screen resolution is optimal, but you should be able to view content at other screen sizes.

Logging on

I’ve lost my log on details

If you lose or forget any of your online banking log on details, don't worry. We have simple and secure ways to get you up and running again.

You can reset your memorable question, password or Secure Key PIN online. Simply select the appropriate links on the log on pages.

If you have forgotten your online banking username or lost your Secure Key, please contact us.

HSBC Premier: +44 1534 616 313

HSBC Advance: +44 1534 616 212

For security reasons, we'll ask you to confirm your 10-digit PBN and 6-digit Direct Banking PIN. Please have these details to hand when you call. Our phone lines are open 24/7.

My account is locked. What should I do?

If your access to online banking has been blocked, please contact us to reactivate your access.

HSBC Premier customers: +44 1534 616 313

HSBC Advance customers: +44 1534 616 212

Our phone lines are open 24/7.

Can I change my log on details?

Once you have created your username it can't be changed.

However, you can change your memorable question, password or security questions from within online banking. Simply select your name in the top black bar, then go to 'Log on & security settings'.

When changing your password, be sure to choose something that no-one can guess. Memorise it and never write it down. This will help prevent others from accessing your financial information.

You can also change your Secure Key PIN. Simply, select the link 'Forgot your Secure Key PIN?' and complete the steps to reset your Secure Key PIN. You will find the link just below the field where you enter your security code when you log on to online banking.

We recommend that you change your security details at least every 90 days.

Can I log on without my Secure Key?

You can still log on without your Secure Key but some functionality will be limited.

Simply click on the 'Log On' link at the top of the page and enter your username as normal on the log on page, then select the option to log on without Secure Key.

You will need to answer your memorable question and enter the specified characters from your password.

What happens if I stop using online banking?

If there has been no online activity for 24 consecutive months on your account, then you may have to re-register for online banking before you can use the service again.

Everyday banking

Can I give my accounts nicknames?

Yes, you can give your accounts as well as payees a nickname, so they're easier to recognise. Simply go to 'My banking', select 'Manage' and then select the option to 'Rename accounts'.

Why aren’t some of the links in online banking working?

If you have pop-up blocking enabled or ad-blocking software installed, it will prevent new windows from opening. To resolve the issue, disable pop-up blocking in your browser or configure it to allow pop-ups from HSBC.

Pop-up blocking may prevent you from viewing the online banking terms and conditions, seeing online statements and connecting to your online banking for another HSBC entity from your HSBC Expat online banking.

If you're still experiencing problems, please contact us.

Why do some online banking pages not display correctly?

Although our online banking pages are built to meet all relevant web standards, some older web browsers may display certain elements of a page incorrectly. Updating your browser to the latest version should resolve any display issues.

How do I know if I have a received a message from HSBC?

If you've received a message from us, you'll see a red number appear in the top black bar on your online banking screen. To view your messages, simply select the red number and your messages will appear in one convenient list. Now just select the message you want to read.

How do I see my transactions and statements?

Select the account you want to see transactions for and you'll be able to see all the transactions you've made in the last 30 days. To find a transaction you've made within the last year, you can search for it in the account summary panel.

You can also see your transactions in your online statements, if you were subscribed to online statements at the time of the transaction. Online banking stores your online statements for 6 years.

How do I view my online statements?


To view or download a statement, go to 'My banking', then under 'Documents' select 'Statements'.

Still having trouble?

Either there have been no transactions or your statement history will be included within your composite statement. Please select composite statement in the account drop down and this will allow you to view your statement.

Can I manage my Direct Debits in online banking?

You can only cancel a Direct Debit via online banking. For new Direct Debits and to amend an existing one, you’ll need to contact the organisation or company you would like to pay.

How do I create a standing order?

In ‘Move money’ select the account from which you would like to set up the standing order. Please note that you can only set up a standing order from a sterling bank account to a payee in the UK.

Select 'New payee', and enter the details. If you are making a payment to a UK utility company or paying a UK credit card bill, you can look up their details from our list. 

Select 'Create a new standing order' and then 'Continue'. Make sure you check all the payment details are correct before you confirm them.

Payments and transfers

What is Quick Move Money?

Quick Move Money is a new online banking feature that lets you move money between your HSBC Expat accounts in the same currency, in just a few seconds.

Simply select the two accounts you would like to move money between, then enter the amount and select 'Transfer'.

Which countries can I add to Global View?

You can add your HSBC accounts in other countries / territories  to Global View and make a Global Transfer between your eligible accounts (please note that Global Transfers can't be made to HSBC accounts in South Korea).

You can add your HSBC accounts held in the following countries / territories to Global View:

Australia, Bahrain, Bermuda, Brazil, Brunei, Canada, Cayman Islands, China, Egypt, France, Greece, Hong Kong, India, Indonesia, Jersey (HSBC Expat), Jordan, Lebanon, Malaysia, Malta, Mexico, New Zealand, Oman, Qatar, Singapore, South Korea, Sri Lanka, Taiwan, UAE, UK, USA, Vietnam.

How do I make a Global Transfer?

You can make a Global Transfer to your eligible international HSBC accounts you have added to Global View.

To make a Global Transfer, simply go to 'Move money', which is a single place for making online transfers and payments.

  1. Select the 'Move money' button
  2. Then chose the account you would like to move money from
  3. In the 'Accountfield, select the international HSBC account you would like to make a Global Transfer to
  4. Then enter the remaining transfer details and press 'Continue'
  5. Now check your transfer details and select 'Confirm' to make the transfer

What are the charges for moving money online?

Our Tariff of Charges lists the fees for making online payments from your HSBC Expat accounts. HSBC's Global Transfers are free.

What are the daily cut-off times?

The cut-off time is the latest time on a given day where we can process a transfer request. The cut-off times vary depending on the payment type, the currencies involved in the transfer and where in the world you are sending money to.

For cut-off times relating to a specific online transfer, please contact us.

HSBC Premier: +44 1534 616 313

HSBC Advance: +44 1534 616 212

Our phone lines are open 24/7.

How long does a currency transfer take for the money to be credited?

You can instantly move money between your HSBC Expat bank or savings accounts, even if the accounts are in different currencies.

If you are moving money to another bank, it will normally take 1-5 working days for the money to be credit to the beneficiary's account - depending on how long it takes for the receiving bank to process the funds.

Available currencies for transfers
CCY code Name of currency
AED UAE dirham
AUD Australian dollar
CAD Canadian dollar
CHF Swiss franc
CNY Chinese renminbi
CZK Czech koruna
DKK Danish krone
EUR euro
GBP Pound sterling
HKD Hong Kong dollar
HUF Hungarian forint
JPY Japanese yen
KWD Kuwaiti dinar
NOK Norwegian krone
NZD New Zealand dollar
PLN Polish zloty
SAR Saudi riyal
SEK Swedish krona
SGD Singapore dollar
THB Thai baht
USD US dollar
ZAR South African rand
Available currencies for transfers
CCY code AED
Name of currency UAE dirham
CCY code AUD
Name of currency Australian dollar
CCY code CAD
Name of currency Canadian dollar
CCY code CHF
Name of currency Swiss franc
CCY code CNY
Name of currency Chinese renminbi
CCY code CZK
Name of currency Czech koruna
CCY code DKK
Name of currency Danish krone
CCY code EUR
Name of currency euro
CCY code GBP
Name of currency Pound sterling
CCY code HKD
Name of currency Hong Kong dollar
CCY code HUF
Name of currency Hungarian forint
CCY code JPY
Name of currency Japanese yen
CCY code KWD
Name of currency Kuwaiti dinar
CCY code NOK
Name of currency Norwegian krone
CCY code NZD
Name of currency New Zealand dollar
CCY code PLN
Name of currency Polish zloty
CCY code SAR
Name of currency Saudi riyal
CCY code SEK
Name of currency Swedish krona
CCY code SGD
Name of currency Singapore dollar
CCY code THB
Name of currency Thai baht
CCY code USD
Name of currency US dollar
CCY code ZAR
Name of currency South African rand

What are the transfer limits for online banking?

We have limits for the combined amount you can transfer via online banking and our automated phone banking service in a 24-hour period.

These limits are set by default, you can lower them using our online transfer limits tool.

These default transfer limits are:

  • GBP 500,000 between your HSBC Expat accounts in any currency
  • GBP 10,000 to pay UK bills
  • GBP 100,000 external transfer limit
  • USD 200,000 between your HSBC globally linked accounts (global transfers)

If your transfer request exceeds any of these limits, a warning message will appear on your screen. You can ask us to process your request by calling us on +44 1534 616 313 if you're an HSBC Premier customer or on +44 1534 616 212 if you're an HSBC Advance customer.

Sometimes we may look to validate your request with you.

Our phone lines are open 24/7. 

Please note: These transfer limits may change and transfer requests made via online banking could be subject to extra security checks.

Where can I find my IBAN and BIC?

Select the account and then the details in the account summary panel to see your account IBAN number (International Bank Account Number) and bank identifier code - also known as your BIC. Alternatively you can find all the information you need in your online statements.